File uploader
How to address issues when unable to upload to the family album Mitene
You may encounter issues such as being unable to proceed with the upload, errors occurring, or being unable to select photos when trying to add images or videos to the sharing platform "Mitene".
According to the official Mitene help, troubleshooting for cases where you cannot upload photos or videos includes device rebooting, OS updates, checking file formats and sizes, and confirming whether photos or videos are saved on the device.
First, check the following items in order.
- Restart the smartphone or app
- Update the OS and Mitene app to the latest version
- Confirm the file format for photos/videos
- Check if the file size is not too large
- Confirm if the photos/videos are stored on the device itself
- If posting from grandparents or relatives, check the upload settings
This article will explain in detail the specific points that are often overlooked: "supported file formats", "file sizes", "storage locations", and "uploading from a PC".
Supported file formats by Mitene to check first
A common cause for being unable to upload, surprisingly easy to overlook, is the difference in file formats.
According to the official Mitene help, supported formats vary depending on the upload method. For example, JPG, JPEG, PNG, HEIC, MP4, and MOV can be used in many environments, but HEIF is not supported on Android. MTS can be used for PC uploaders but is not supported on Android or iOS.
| Format | Android | iPhone・iPad | PC Uploader |
|---|---|---|---|
| JPG / JPEG | ○ | ○ | ○ |
| PNG | ○ | ○ | ○ |
| HEIC | ○ | ○ | ○ |
| HEIF | × | ○ | ○ |
| MP4 | ○ | ○ | ○ |
| MOV | ○ | ○ | ○ |
| MTS | × | × | ○ |
For example, if you are trying to upload a video imported from a computer or camcorder via smartphone, the file format may be the issue.
If you cannot upload a specific photo or video, it is advisable to check the file extension first.
Check if the size of photos and videos is too large
As important as the file format is the file size.
Mitene specifies that the upload size limit varies depending on the method. The official help mentions that images are limited to 200MB and videos to 5GB when using the PC uploader. On the other hand, the iOS sharing feature allows up to 120MB.
Thus, it is not always the case that "photos can always be uploaded" or "any size videos are fine".
Care should be taken especially with high-resolution photos taken by newer smartphones or 4K videos, as they can have larger file sizes.
If among a large number of photos or videos, only specific files cannot be uploaded, check both the file format and the size.
Verify if the photos or videos are stored on the device
Just because you can view photos on your smartphone does not guarantee that the original data is stored on the device.
The official Mitene help suggests that if photos or videos are stored in photo streams or on an SD card, upload them after saving them to the device being used.
For example, in cases where only previews of photos stored in the cloud are displayed on the smartphone, an upload may fail due to inability to retrieve the original data.
Please try saving the photos or videos you wish to upload to the device first, and then select the saved file for upload.
If only specific photos cannot be uploaded
If "the photo taken yesterday can be uploaded, but only older photos cannot", it would be wise to suspect differences in storage locations or file formats.
Check if the target photo can be downloaded or saved by opening it from the smartphone's photo app.
Restart the Mitene app or device
Sometimes, temporary app malfunctions may prevent uploads from proceeding smoothly.
The official help also suggests restarting the device as a check when unable to upload photos or videos.
Close the app and then restart it; if that does not improve the situation, try rebooting the smartphone itself.
Also, check for updates if the OS is old. On iPhone/iPad, you can check for software updates from "Settings," and on Android, check for system updates from "Settings."
If grandparents or relatives cannot upload
If you can post photos but grandparents or relatives cannot, it may not be an issue with the files themselves, but rather the upload settings on the family side that needs to be checked.
According to the official Mitene help, when grandparents or relatives upload photos or videos, the family settings tab requires that the parent or guardian turn on "Allow uploads from grandparents/relatives."
Thus, instead of repeatedly trying only on a relative's smartphone, it is crucial to check the album manager's settings.
- Are relatives able to join the album?
- Is "Allow uploads from grandparents/relatives" turned on?
- Are the files they are trying to upload in a supported format?
Confirming these three points can help identify the cause easily.
If unable to upload from a PC to Mitene
If you have a large number of photos saved on your PC, you might think, "I want to upload a batch from my PC rather than select one by one from a smartphone."
Mitene has a feature that allows you to upload photos and videos from PC, but the official help indicates that subscription to Mitene Premium is necessary. Additionally, the latest version of Google Chrome is recommended for PC use.
When uploading from PC, you can log into the browser version upload page and drag and drop photos/videos or select files to upload.
If the goal is to "organize a lot of photos saved on the PC", you may also consider temporarily using another file upload service to share with family.
Checklist for when unable to upload to Mitene
Let's summarize the contents so far into a checklist for actual confirmation.
- □ Restarted the Mitene app
- □ Restarted the smartphone
- □ Updated the OS to the latest version
- □ Checked the file extensions of photos/videos
- □ Checked the file sizes
- □ Saved the photos/videos on the device
- □ Confirmed upload permissions for relatives
- □ Checked the conditions for using the PC uploader
Particularly confirming whether "all photos are problematic" or "only specific photos or videos are problematic" will help narrow down the cause.
How to share photos that cannot be uploaded to Mitene with family
Even if uploading to Mitene is not successful, it does not mean you cannot pass on the photos or videos to your family.
For instance, you can upload photos stored on your computer or smartphone to a file uploader and share them from there.
UploadF (uploadf.com) allows you to upload files from both PC and smartphone, and share photos and videos via URL.
Since it also supports drag and drop, it is relatively easy to upload even when you have a large number of photos on your PC. It is free to use, and allows you to upload multiple files at once.
Moreover, you can set passwords for shared files or delete individual files that are no longer needed.
"I want to share photos with my family before posting to Mitene" or "I want to separately share videos that cannot be uploaded to Mitene" - utilizing such file-sharing services as a temporary handover space is convenient.
It is also possible to share after processing or organizing photos
UploadF also offers online tools that can be used when uploading images.
For example, if personal information is captured in a photo, you can apply mosaic processing, crop unnecessary parts, or change the image size.
- Mosaic, cropping, resizing
- Image rotation and flipping
- Background transparency and watermarking
- Online OCR
- Color code extraction
- AI image learning prevention tools
If you want to handle multiple photos together, you can also list the files or compress them into a ZIP file.
Photos of children and other images for family sharing tend to accumulate in number. Keeping a separate method of "sharing only those photos that cannot be uploaded" with another service allows you to avoid spending too much time on uploads to Mitene.
If you still cannot upload to Mitene
If you have checked file formats, sizes, storage locations, etc., and still cannot upload, consider contacting Mitene support.
The official help suggests that if the above checks do not improve the situation, you should contact them through the "Contact Us" section in the "Family Settings" tab.
When contacting, it helps to convey what device you are using, what file you tried to upload, how you attempted to upload it, and what errors occurred to explain the situation clearly.
Summary
When unable to upload to the family album "Mitene", it is important first to check the file formats, sizes, and storage locations.
- Check that there are no unsupported file formats
- Check that file sizes do not exceed the limits
- Try saving the photos and videos on the device first
- Restart the app or device
- Update the OS to the latest version
- Check the upload settings if relatives are involved
If only specific photos or videos cannot be uploaded, file formats or sizes may be the cause.
If there are files that absolutely cannot be included in Mitene, or photos/videos you want to hand over to your family separately, using a file uploader like UploadF is an option.
By appropriately differentiating between Mitene and file-sharing services according to their uses, it becomes easier to continue sharing with family without getting stuck on the issue of being "unable to upload".
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