File uploader
What to Check When You Can't Upload on Lookmee Photo?
When you can't upload photos on Lookmee Photo, it's important to check the causes one by one rather than panic and retry multiple times.
The four most common causes are image format, file size, upload method, and browser. These are also indicated as typical causes in Lookmee's official help.
- Is it in JPEG (.jpg/.jpeg) format?
- Is the image size between 200KB and 20MB?
- Are you not uploading directly from an SD card or camera?
- Are you using Google Chrome?
- Are you not selecting a folder instead of photos?
In most cases, just checking these will resolve the issue.
Main Causes of Upload Issues and Solutions
Image Format is Not JPEG
Images that can be used in Lookmee Photo must be in JPG (JPEG) format. Images in HEIC format cannot be uploaded as they are.
Photos taken on iPhones may be in HEIC format, so convert them to JPEG before uploading.
Image Size Does Not Meet Requirements
Lookmee Photo has size restrictions for images. Images smaller than 200KB or larger than 20MB cannot be uploaded.
Photos taken in high-quality settings may exceed 20MB, so adjusting the size with image editing software may allow you to upload them.
Uploading Directly from SD Cards or Digital Cameras
If you select photos while connected to an SD card or digital camera, you may not be able to upload them.
Please copy the photos to your computer's desktop and then upload from that saved location.
Selecting Entire Folders
Selecting a folder that contains photos will not allow for uploads.
Open the folder and select the photo files only for uploading.
Using a Browser Other Than Google Chrome
Lookmee Photo recommends using Google Chrome. There may be cases where it does not function properly with other browsers.
If you experience issues in Edge or Firefox, it is recommended to try again using Chrome.
If Upload Stops Midway
Even if the photo seems stuck during uploads, it does not necessarily mean the photo is corrupted.
The official help indicates the following as possible causes.
- Unstable internet connection
- Delays during peak times due to congestion
- Using a browser other than Google Chrome
Especially during busy times like mornings and evenings, processing may slow down. Waiting a bit and checking again may result in successful completion.
If Photos Don't Upload from the Shooting App
If you are using the Lookmee photography app, different causes might be at play compared to the management screen.
- Insufficient storage space on the device
- Outdated app or OS
- Wi-Fi is disconnected
- Not connected to the Wi-Fi router on site
Even if the Wi-Fi connection is lost in the shooting app, photos do not disappear, and uploads will automatically resume once the connection is restored.
If You Want to Share Photos Securely, UploadF is Also Convenient
If you want to share photos with teachers or stakeholders before registering with Lookmee Photo, or if you want to temporarily transfer large images, UploadF is also convenient.
It can be used from both PC and smartphone, and allows easy uploading via drag-and-drop. It supports password protection, setting storage duration, and individual deletion, allowing for secure file sharing.
Additionally, for images, there are convenient features like AI image learning prevention, online editing such as mosaic, resizing, cropping, OCR, and background transparency. These features are also useful if you want to organize or process photos before sharing.
Conclusion
If you cannot upload on Lookmee Photo, first check image format, capacity, upload method, and browser.
In particular, cases involving HEIC images, photos exceeding 20MB, or direct uploads from SD cards are very common causes.
If issues persist, consider checking the Wi-Fi connection status of the shooting app, the device's storage capacity, or contacting official support.
In situations where you want to share photos temporarily, using a free file uploader like UploadF can facilitate smooth transfers with stakeholders.
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